How Long Is the Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen US will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
How Does It Work?
If you are experiencing an issue or wish to start a return, you can contact us at [email protected]. Items sent back to us without first requesting a return approval will not be accepted.
Contact Dr. Pen
To learn more about Dr. Pen US, our products, or our warranty, contact us via email at [email protected]