Refund policy
Welcome to Dr. Pen and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
Change of Mind Policy
Bought something and simply changed your mind? You have 30 days to return your purchase for a refund. Due to the health and safety concerns your item must be in the same condition that you received it, unused/sealed and in its original packaging and include all accessories. A change of mind return is sent back to us at your cost.
If a return is approved but does not fall under the return policy terms (has been used/ opened/unsealed) a 20% restocking fee will be applied. In order to request a return or replacement, a photo or video must be submitted showing the product you wish to return or the issue you are experiencing with your product.
Contact Dr. Pen
To learn more about Dr. Pen US, our products, or our warranty, contact us via email at [email protected]
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
